Shipping policy

Last updated: September 9, 2026

Thank you for choosing AMBROSIA. We are dedicated to delivering the freshest, highest-quality supplements directly to your door. By focusing exclusively on the U.S. market, we ensure the most reliable and efficient service for our community.

1. THE AMBROSIA FRESHNESS STANDARD

Unlike mass-produced supplements that sit on warehouse shelves for months, every AMBROSIA order is produced after you place it, never pulled from long-held stock. What lands on your doorstep was made this month, not last year.

Processing time: allow 3 to 5 business days for your order to be produced, bottled and quality-checked before it leaves the facility.
You will receive a shipment confirmation email with a tracking number as soon as your order is on its way.

Business days are Monday to Friday, excluding U.S. public holidays. Orders placed on a weekend or holiday begin processing the next business day.

2. WHERE WE SHIP

We currently ship exclusively within the continental United States, including:

All states within the continental U.S.
P.O. Boxes
APO/FPO/DPO military addresses — if you serve, we ship to you

We are not able to ship to Alaska or Hawaii at this time, and we do not ship internationally.

If an order is placed for a destination we cannot serve, we will contact you and cancel the order with a full refund to your original payment method.

3. SHIPPING COSTS

Free standard shipping on every order. No minimum purchase, no threshold to hit, no cart you have to pad to unlock it.

The fuel shouldn't be the hard part.

4. ESTIMATED DELIVERY TIMEFRAMES

Once your order has been produced and processed (3 to 5 business days):


Standard shipping	3 to 5 business days
Total estimated time	6 to 10 business days from the date of your order

These are estimates, not guarantees. Carrier delays, severe weather, peak periods and events outside our reasonable control may extend them.

Split shipments. Orders containing several products may occasionally ship in more than one parcel, with separate tracking numbers, at no additional cost to you.

5. ORDER TRACKING

Once your order ships you will receive an automated email with your tracking number, carried by USPS, UPS or FedEx.

Please allow up to 48 hours for the carrier to register the first scan. A tracking number that shows no movement immediately after dispatch is normal.
If you have not received tracking information within 7 business days of your purchase, contact us at team@ambrosia-fuel.com.

6. CHANGING OR CANCELLING AN ORDER

You have approximately two hours from the moment you place your order to change your shipping address or cancel it. Email team@ambrosia-fuel.com with your order number as soon as possible.

After that window the order is released to production and can no longer be modified or cancelled. Please review your address carefully before completing checkout — including apartment and suite numbers.

7. LOST OR STOLEN PACKAGES

Lost in transit. If your tracking status has not updated for more than 10 business days, contact us. We will investigate with the carrier and, if the package is deemed lost, we will send a complimentary replacement at no cost to you.

Delivered but missing. AMBROSIA is not responsible for packages marked "Delivered" by the carrier that are subsequently missing or stolen from your property. Packages are frequently marked delivered before they are physically dropped off, so we recommend checking with members of your household, your neighbours and your local carrier office first. Where possible, we will assist you in filing a claim with the carrier.

For future orders, we recommend shipping to a secure location or a P.O. Box if your delivery area is not secure.

8. INCORRECT ADDRESS AND UNDELIVERABLE PACKAGES

Please double-check your shipping address, including apartment or suite numbers, during checkout.

Incorrect address. AMBROSIA is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable because of an address error, we can reship it once the address is corrected. The customer is responsible for the cost of the reshipping label.

Unclaimed shipments. If a package is held by the carrier for collection and is not collected within the carrier's holding period, it will be returned to us. We can reship it, but reshipping costs may apply.

Undeliverable shipments. If a carrier is unable to complete delivery because the recipient could not be reached — for example an incomplete address, a missing or incorrect phone number, or a refused delivery — the shipment may be abandoned or destroyed by the carrier. In these cases we are unable to offer a replacement or a refund.

Please make sure the phone number and delivery address on your order are complete and correct.

9. DAMAGED PACKAGES

If your order arrives damaged — broken seal, leaking, or crushed — we will replace it free of charge.

Take clear photographs of the damaged packaging, the product, and the shipping label.
Contact us at team@ambrosia-fuel.com within 21 days of delivery, with the subject line Issue with Order #[YourOrderNumber].
Keep the item until we confirm your replacement. Once confirmed, nothing needs to be sent back — dispose of it safely.

Why we ask for photographs. Damage claims are filed with our production and logistics partners, who require a photograph and a short description before a claim can be reviewed. Without them we cannot open a claim on your behalf.

Full details are set out in our Refund & Replacement Policy.