Privacy policy

Last Updated: February 4, 2026

AMBROSIA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). AMBROSIA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We may collect or process the following categories of personal information:

Contact details: Name, address, billing address, shipping address, phone number, and email address.
Financial information: Credit/debit card details, transaction details, and payment confirmation.
Account information: Username, password, security questions, preferences.
Transaction information: Items viewed, cart contents, wishlist, purchase history.
Communications: Information included in your emails or support tickets.
Device & Usage information: IP address, browser type, device info, cookies, and browsing behavior on our site.

How We Use Your Personal Information

We use your personal information to:

Provide the Services: Process payments, fulfill orders, arrange shipping, manage your account, and handle returns/exchanges.
Marketing and Advertising: Send promotional communications (email/SMS), show online advertisements, and personalize your shopping experience.
Security and Fraud Prevention: Authenticate your account, detect fraudulent activity, and secure our platform.
Communication: Provide customer support and respond to inquiries.
Legal Compliance: Comply with applicable laws, respond to legal requests, and enforce our terms.

SMS Marketing (IMPORTANT)

By consenting to AMBROSIA’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. Message and data rates may apply.

How We Disclose Personal Information

We may disclose your personal information to legitimate third parties, including:

Shopify: Our platform provider (hosting, payment processing).
Service Providers: Fulfillment centers (Supliful), shipping carriers (USPS/FedEx), payment processors, and marketing partners.
Legal Compliance: If required by law, subpoena, or to protect our rights.
Business Transfers: In connection with a merger or sale of the business.

Children's Data

The Services are not intended to be used by children. We do not knowingly collect any personal information about children under the age of majority. If you are a parent and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention

Please be aware that no security measures are perfect. We cannot guarantee "perfect security." We retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights and Choices

Depending on where you live (including California, UK, and EEA), you may have the right to:

Access / Know: Request access to the personal information we hold about you.
Delete: Request that we delete your personal information.
Correct: Request correction of inaccurate information.
Portability: Request a copy of your data.
Opt-out: Opt-out of "sale" or "sharing" of personal info for targeted advertising.

To exercise these rights, please contact us at team@ambrosia-fuel.com.

European Union (GDPR) & UK Residents

If you reside in the EEA or UK, you have the right to object to processing, restrict processing, and withdraw consent. Your data may be transferred outside of Europe (to the US and Canada) relying on recognized transfer mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website with an updated "Last updated" date.