Refund policy

Last updated: September 9, 2026

This policy applies to all orders placed on ambrosia-fuel.com. We currently ship within the continental United States only (see Section 9).

Because dietary supplements are consumable products, we cannot accept physical returns. Once a container leaves our facility, it cannot be resold or restocked under any circumstance. This policy sets out what we do instead.

1. IF A PRODUCT ISN'T RIGHT FOR YOU

We will offer either:

a replacement product from our range, of equal or lesser value, shipped free of charge; or
store credit applied to your customer account,

at our discretion, based on the circumstances of the request.

Nothing needs to be returned. Keep the original product. No photographs or evidence are required.

Eligibility

First order only
One request per customer, household, delivery address and payment method
One item per order, including orders containing bundles or multiple products
Request must be received within 21 days of the delivery date
Replacement products must be of equal or lesser value than the item concerned
Not available on wholesale, reseller or bulk orders
Not available on orders placed using a discount code of more than 30%
Requests are honoured on a first-come basis, subject to our monthly fulfilment capacity

We reserve the right to decline requests that do not meet these conditions, or where we identify a pattern of repeated requests across accounts, addresses or payment methods.

What this section does not cover

Batch variation. Our products use natural flavours and natural colours. Minor variation in flavour, colour or texture between production batches is normal and does not constitute a defect.
Clumping. Clumping is common in high-performance supplements, particularly pre-workouts, because several ingredients absorb moisture. It affects texture, not potency, and is not considered a defect.

2. IF YOUR ORDER ARRIVES DAMAGED, DEFECTIVE OR INCORRECT

Damaged — the container arrived broken, crushed or leaking
Defective — the safety seal is broken or missing on arrival, or the contents do not match the label
Wrong item — you received a product different from the one you ordered

We will send a free replacement, or issue a full monetary refund to your original payment method, at your choice. Nothing needs to be returned — please dispose of the item safely. This does not count against the allowance described in Section 1.

How to report it

Email team@ambrosia-fuel.com
Subject line: Issue with Order #[YourOrderNumber]
Attach clear photographs or a short video showing:
- the damage or defect
- the shipping label on the package
- the packing slip

Why we ask for photographs. Damage and defect claims are filed with our production and logistics partners, who require a photograph and a short description before a claim can be reviewed. Without them we cannot open a claim on your behalf. Photographs are required for this section only — they are never required for a request made under Section 1.

3. CHANGING OR CANCELLING AN ORDER

You have approximately two hours from the moment you place your order to change your shipping address or cancel it. Email us at team@ambrosia-fuel.com with your order number as soon as possible.

After that window, the order is released to our production facility and can no longer be cancelled or modified. Total processing time from that point is 3 to 5 business days.

Please review your order carefully before completing checkout.

If we are able to cancel your order before it enters production, you will receive a full monetary refund to your original payment method.

4. REFUND PROCESSING

Where a monetary refund is approved under this policy, it is:

issued only to the original payment method
processed within 5 business days of approval
typically visible on your statement within 5 to 7 business days after that, depending on your bank or card issuer

5. WHEN WE ISSUE A MONETARY REFUND

Monetary refunds are issued in the following situations:

your order arrived damaged, defective or incorrect, and you choose a refund over a replacement (Section 2)
your order was cancelled before entering production (Section 3)
a product you ordered is unavailable, discontinued or out of stock and cannot be fulfilled
we are unable to deliver your order and no replacement is possible
where required by applicable law

Outside of these situations, the remedies available under this policy are a replacement product or store credit, as set out in Section 1.

6. STORE CREDIT

Store credit issued under this policy:

is applied to the customer account associated with the original order
can be used on any product on ambrosia-fuel.com
does not expire
is not transferable and cannot be exchanged for cash
cannot be combined with certain promotional offers, where indicated

7. LOST OR STOLEN PACKAGES

Lost in transit. If tracking has not updated for more than 10 business days, contact us. We will send a replacement at no cost to you.

Marked as delivered. AMBROSIA is not liable for packages marked "Delivered" by the carrier (USPS, UPS or FedEx) that are subsequently missing or stolen. Packages are frequently marked delivered before they are physically dropped off, so we recommend checking with members of your household, your neighbours and your local carrier office first. Where possible, we will assist you in filing a claim with the carrier. For future orders, we recommend using a secure delivery location.

8. UNDELIVERABLE AND UNCLAIMED PACKAGES

Unclaimed shipments. If a package is held by the carrier and not collected within the carrier's holding period, it is returned to our facility. We can reship it, but reshipping costs may apply.

Undeliverable shipments. If a carrier is unable to complete delivery because the recipient could not be reached — for example an incomplete address, a missing or incorrect phone number, or a refused delivery — the shipment may be abandoned or destroyed by the carrier. In these cases we are unable to offer a replacement or a refund.

Please make sure the phone number and delivery address on your order are complete and correct.

9. WHERE WE SHIP

We currently ship across the continental United States only, including P.O. Boxes and APO/FPO/DPO addresses. We are not able to ship to Alaska or Hawaii at this time, and we do not ship internationally.

Orders placed for a destination we cannot serve will be cancelled and refunded in full.

10. INCORRECT ADDRESS

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. AMBROSIA is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us because of an address error, we can reship it once the address is corrected. Shipping costs are non-refundable and reshipping costs may apply.

11. NUTRITIONAL AND HEALTH INFORMATION

Individual results vary. Dietary supplements are intended to complement a balanced diet and a consistent training routine, not to replace them. Dissatisfaction with individual results is not, by itself, grounds for a monetary refund, but is covered by the replacement and store credit remedies described in Section 1.

If you have a known medical condition, are pregnant or nursing, are under 18, or are taking prescription medication, consult a physician before using any dietary supplement.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

12. BEFORE YOU FILE A CHARGEBACK

If something has gone wrong with your order, please contact us first at team@ambrosia-fuel.com. Almost every issue can be resolved within one business day.

A chargeback filed without contacting us prevents us from helping you, takes considerably longer to resolve than a direct request, and may result in your account being restricted for future orders.

13. CHANGES TO THIS POLICY

We may update this policy from time to time. The version in effect at the time your order is placed is the version that applies to that order. Material changes will be reflected in the "Last updated" date above.

This policy does not affect any statutory rights you may have under applicable law.