Refund policy

Last Updated: February 4, 2026

At AMBROSIA, our priority is to provide the highest quality fuel for your ambition. Due to the nature of our products (consumable nutritional supplements and hygiene products), and to ensure the safety and health of all our customers, we enforce a strict All Sales Final policy.

1. ALL SALES FINAL

We do not accept returns, exchanges, or process refunds for:

Change of mind or "Buyer's Remorse".
Taste preference: Because our products use high-quality ingredients, minor variations in flavor, texture, or color between batches may occur and do not constitute a defect.
Incorrectly ordered items: (e.g., ordered the wrong size or flavor).
Opened or used products.

Order Modifications: Please review your order carefully. Once an order is processed by our production facility (usually within 1 hour of placement), it cannot be canceled or modified. If you notice an error immediately after ordering, contact us at team@ambrosia-fuel.com and we will do our best to intercept it if production hasn't started.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We stand behind our quality. If you receive a product that is damaged or if we sent you the wrong item, we will make it right immediately. You are eligible for a full refund or a free replacement if your item arrives in one of the following conditions:

Damaged: The product container is broken or leaking upon arrival.
Defective: The safety seal is broken upon arrival.
- Note on Clumping: Minor clumping is common in high-performance supplements (especially Pre-Workouts) due to moisture-absorbing ingredients. A refund/replacement for clumping will only be considered if the product is completely solidified and cannot be broken down for consumption.
Wrong Item: You received a product different from what you ordered.

3. HOW TO REPORT AN ISSUE (21-DAY WINDOW)

To request a refund or replacement, you must contact us within 21 days of the delivery date.

The Process:

Email our support team at team@ambrosia-fuel.com.
Subject Line: "Issue with Order #[YourOrderNumber]".
Required Evidence: You must attach clear photos or a video showing:
- The damage or defect.
- The shipping label on the package.
- The packing slip.

Note: Without photographic evidence, we cannot process your claim with our logistics partners or issue a replacement.

4. REFUND PROCESSING

If your claim is approved:

You do not need to return the item (please dispose of it safely).
We will either send a free replacement OR issue a full refund to your original payment method.
Refunds typically appear on your statement within 5-7 business days.

5. LOST OR STOLEN PACKAGES

In Transit: If your package is lost (tracking has not updated for more than 10 business days), we will issue a replacement at no cost.
Marked as "Delivered": AMBROSIA is not liable for packages marked as "Delivered" by the carrier (USPS/UPS/FedEx) that are subsequently stolen or missing. We recommend using a secure delivery location.

6. INCORRECT ADDRESS

It is the customer's responsibility to provide the correct shipping address. AMBROSIA is not responsible for orders shipped to an incorrect address provided at checkout. If a package is returned to us due to an address error, shipping costs are non-refundable.

7. EUROPEAN UNION (EU) CUSTOMERS ONLY

In accordance with EU Directive 2011/83/EU, customers residing in the EU have a 14-day "Right of Withdrawal" to cancel their order. HOWEVER, under Article 16(e), this right is void if the sealed goods have been unsealed after delivery for health protection and hygiene reasons.